August 20, 2020

Lean on Tricerat's Customer Support Team to Enable Efficiency

Tricerat’s goal has always been to support you in bringing innovation to your organization, save money and free up time to enable higher productivity for your teams. And, it gets better.

With the new Tricerat ScrewDrivers tiers, you’re saving thousands of hours by implementing a simple-to-use solution, increasing efficiency by eliminating scripting and GPOs and managing all end user printing from a centralized admin console. Most importantly, you’re gaining a dedicated customer support team to help you handle any roadblock in your way.

How Does the Tricerat Team Support Operations?

Give us a challenge, wrap it up in red tape, and we’ll be thrilled to deliver the right solution. No matter your environment, Citrix, VMware, Microsoft or a hybrid, our support team understands your infrastructure inside and out. Plus, we’re always integrating with the newest technologies — such as Linux — to ensure seamless operations on your end.

Moreover, the entire Tricerat team has your back. We use all in-house resources — including software developers, managers and sys admins — to get you the answers you need. We never outsource, so you’ll get guidance directly from the original source of your software, every time.

Product education, training, implementation support or best practices — whatever you need, our team will equip you with the knowledge to optimize your environment. We’re experts in print management, understand stringent industry and environment requirements and will guide you through any roadblock. And we’ll be happy to ensure your success. It’s as simple as that!

We’re Available 24/7

Stuck on a challenge? No time to get it resolved? Our in-house support team is up and ready to help when you need us. Our 24/7 hotline helps you reserve your own time and resources. And, again, you’ll always get on the phone with an in-house professional. Our goal is to help you remove any friction with the software, integrations or workflows, and give you back your time to do what you do best!

Need More? Lean on Professional Services

If you have a special project, concerned with stringent requirements of your field or want custom features — we can help. Our professional services team provides specialized support and resources, no matter how unique your business requirements. Seriously, we’re thrilled to face a challenge with you!

Solution Implementation Services: Have a complex installation challenge? Trouble integrating with third-party software? No problem. From scripting to specialized software configuration, our team can take on any type of implementation.

Business Continuity: If your IT environment is less than bulletproof, we can help. Ensure business continuity, build a recovery plan or secure your endpoints — all with the help of our team.

Custom Development Services: If you want a specific feature, have a client with specialized needs or have a unique environment that makes migration difficult, our dev team will customize our product for you. The possibilities are endless — give us a project and we’ll deliver.

If you’re interested in our specialized professional services (steeply discounted in the Enterprise tier, by the way), contact us today. We’d be thrilled to hear about your project!

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Our goal is to make your IT operations easier. Take us up on that! Whether your business requires guidance through implementation and troubleshooting or specialized software configurations, the entire Tricerat team is at your disposal. With nearly 25 years of print management experience, we’ll find a way to take your environment to the next level.

Contact us to chat about your print management needs or say hello to one of our in-house specialists. We’re happy to hear from you either way!

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The Ultimate Guide to Enterprise Print Management
IT admins often struggle to get ahead of strategic, higher-value IT tasks that enable digital transformation throughout their enterprise.
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