RDI Corporation is a family-owned and operated team of service solutions committed to the relentless pursuit of the ultimate customer experience. With 34 remote desktop servers, 500+ end users, and multiple environments, including Microsoft RDS and Citrix XenApp, RDI Corporation were looking to eliminate printing issues in hosted environments.
Many of RDI Corporation's customers were experiencing issues printing through Citrix. Their clients required support for a variety of printing features such as duplex printing, check or envelope printing, or print jobs with department and/or accounting codes. When RDI Corporation deployed Tricerat's ScrewDrivers®, the complex printing functions became easy to implement and manage.
ScrewDrivers allowed RDI Corporation's clients to print seamlessly through the hosted service that was being offered to them. The very simple implementation of ScrewDrivers has been extremely reliable and requires little maintenance from the IT team at RDI Corporation. Their own Senior Systems Engineer summed the experience up best when stating:
Tricerat relieves major headaches and allows us to offer our clients a great product that works every time.
Josh Dziatkowicz - Sr. Systems Engineer, RDI Corporation
Supporting printing in RDI Corp's environment has become much easier than it would have been without ScrewDrivers. The staff now has no worries about managing hundreds of different print driver models or versions, or fear of not supporting complex printing functions anymore. ScrewDrivers keeps the printing environment clean and running smoothly for the whole team. Senior Systems Engineer Josh Dziatkowicz would go on to say that,
Using ScrewDrivers on the client and server, we were able to implement the requirements of the customer on their timeline and with very little, if any, additional configuration necessary.
To learn more about the print processes that ScrewDrivers is able to simplify and streamline, check out our solutions page today. You can also view how quick and easy it is to make clients assignments with ScrewDrivers in our 1 minute video below.