From Epic medication labels to patient wristbands, Tricerat's Hybrid Print Architecture keeps mission-critical clinical workflows running — even when the internet doesn't. HIPAA-compliant, always-on, and purpose-built for the complexity of healthcare IT.
"From day one, Tricerat and Silex told us what they could do — and they delivered. Our printing environment is finally stable, secure, and easy to manage." 
In healthcare, print infrastructure isn't a background utility — it's a clinical dependency. Medication labels, patient wristbands, lab results, and discharge paperwork all depend on it. When serverless or cloud-only tools lose connectivity, those workflows stop.
Tricerat's Fortified Print Servers are purpose-built to prevent exactly that. Hardened, high-availability instances operating entirely within your secure perimeter, they deliver sub-30-second automatic failover through active/active clustering. If a primary node goes offline, the secondary takes over instantly — no IT intervention, no interruption to clinical output.
Print-related support tickets consume up to 50% of an IT team's daily volume in unmanaged healthcare environments. Driver conflicts, spooler crashes, and manual printer mapping aren't just frustrating — they're pulling your team away from the security, compliance, and infrastructure work your organization actually needs.
ScrewDrivers eliminates these root causes through driver virtualization, seamless printer mapping based on user identity and location, and a Unified Control Plane that gives IT a single interface to manage everything — from Fortified Print Servers for your most critical clinical sites to Direct Print Zones for distributed locations.
Epic printing is notoriously complex. Each Epic Print Server requires manual intervention when changes are made — adding printers, updating queues, modifying driver settings. In a dynamic clinical environment, that overhead compounds fast.
ScrewDrivers transforms this. Make one change in the Unified Control Plane and it pushes instantly across every corresponding Epic Print Server in your environment — no manual intervention, no per-server configuration. The same seamless approach applies across Cerner, NextGen, MEDITECH, Allscripts, and every other EHR your organization runs.
Every print event — medication label, patient wristband, lab result, pharmacy record, discharge document — is logged with full chain of custody: who printed, what was printed, when, and where. HIPAA compliance isn't bolted on. It's built into the architecture.
Clinical staff move constantly — between floors, departments, buildings, and campuses. ScrewDrivers moves with them. Identity-based printer assignment means staff always see the right printers for their current location, without manual setup or help desk involvement.
Secure hold-and-release printing ensures PHI never sits unattended in a printer tray. Every document is held in a secure queue until the authorized user authenticates at the device — eliminating the vulnerability window where patient data is most at risk. AES 256-bit encryption protects data in transit. Full audit trails satisfy HIPAA, SOX, and GDPR mandates without additional overhead.
