RDI Corporation

RDI Corporation eliminates printing issues in hosted environments, leading to fewer headaches for admins and overwhelming customer satisfaction.

Specs

34 RDS Servers
500 End Users
Microsoft RDS and Citrix XenApp environments

Benefits

Simple Implementation
Extremely Reliable
Requires Little Maintenance 
Consolidates Driver Management Into Single Driver
Allows Complex Printing Functions that Otherwise Wouldn't be Possible

About RDI Corporation

RDI Corporation is a family-owned and operated team of service solutions committed to the relentless pursuit of the ultimate customer experience. Founded in 1978 in Cincinnati, OH, RDI continues to grow, with 11 domestic and near-shore locations and more than 3,500 in-house and work-from-home employees. Our four award-winning brands are a team of problem-solvers devoted to Winning Smart. We’ve got the big business tools - from call center outsourcing both inbound and outbound solutions to full-service market research, strategic digital strategy, and technical support services – but the bigger we get, the smaller we act.

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The Situation

Many customers in hosted environments had issues printing through Citrix. There are customers that have to support specific printing features in their environment, such as duplex printing, check or envelope printing, or print jobs with department and/or accounting codes. Using Tricerat ScrewDrivers made these complex printing functions easy to implement and manage. 

Tricerat relieves major headaches and allows us to offer our clients a great product that works every time.
Josh Dziatkowicz
Sr. Systems Engineer, RDI Corporation

Problem Solved

Tricerat's implementation is amazing!

Using ScrewDrivers on the client and server, we were able to implement the requirements of the customer on their timeline and with very little, if any, additional configuration necessary.
Using ScrewDrivers on the client and server, we were able to implement the requirements of the customer on their timeline and with very little, if any, additional configuration necessary.

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