June 18, 2020

Windows Update Leads to Printing Woes

A recent Windows 10 update has sent system administrators scrambling after causing problems with enterprise printers.

Updates Lead to Print Problems

Microsoft’s June 9th Patch, including updates KB4560960 and KB4557957, has lead to issues for many printers connected to the updated devices. Admins have noted issues with Brother, Canon, HP, Panasonic, Ricoh, and Toshiba printers after installing the updates. One of the key issues admins are experiencing is having the USB printer port disappear. This effectively means that printing jobs are unable to be carried out. Many are expressing their concerns online and seeking out helpful workarounds like this reddit user:

Reddit Microsoft Thread

Microsoft’s Response

After the issues first began, Microsoft released a support note on how to avoid the issue of the USB printer port disappearing. “If you connect a USB printer to Windows 10 version 1903 or later, then shut down Windows and disconnect or shut off the printer, when you start Windows again the USB printer port will not be available in the list of printer ports. Windows will not be able to complete any task that requires that port,” stated Microsoft.

Since releasing their support note, Microsoft has been hard at work on putting together updates to rectify the printing issues caused by their recent update. This week, Microsoft released updates  aimed at fixing the issues plaguing many Windows users. Although the updates appear to be solving the print issues at hand there is still no solution for Windows 8.1 or Windows 10 versions 1507, 1607 or 2004.

Avoiding Print Issues

Long before the recent update from Microsoft, admins were looking for workarounds to solve their printing woes. Some system admins running Windows 10 reported that rolling back the Windows update allowed them to fix their printing problems. Others claimed to find success by updating their print drivers. Instead of having to cobble together a solution when errors like this pop up why not find a solution admins can count on?

As a  Microsoft Gold Certified Partner, Tricerat solutions are guaranteed to fit your environment. Tricerat's flagship enterprise print management solution was the first ever universal print driver on the market. With over 20 years of experience in printing, Tricerat makes print management simple and reliable for your business, no matter what your needs are.

Check out Tricerat's superior print management solution today.

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