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June 10, 2022

How Hold and Release Printing Can Keep Your Data Secure

Tricerat ScrewDrivers® Enterprise now features Hold and Release Printing, which will delay sending a print job to the printer until specifically requested by the user. When using mobile apps, this gives the option for the user to be physically present at the printer when the print job is finalized, which improves security and reduces waste.

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How it Works - Administrator Experience 

Hold and Release printing requires a ScrewDrivers Enterprise license and print server printers. Direct IP printing does not support held print jobs since the print path is directly from the desktop to the network printer. 

Admins can configure Print and Hold on an entire print server, or on individual printers. Both the ScrewDrivers Agent on the desktop and the Print Server Agent must be upgraded to 7.2.0 or higher and the option set in ScrewDrivers Administration. Once this is enabled, all user jobs will be held until released through a ScrewDrivers Printers app. 

Print jobs that are not released expire after a default 24 hours. In the Options dialog, admins can configure the job expiration time. Additionally, there is a SQL Agent task that is configured to run at a specified interval to purge expired jobs from the database. 

How it Works - User Experience 

The initial print process for a user is the same as it has been, and the same as a native print process in Windows. When a user print to a printer or print server that is configured for Hold and Release, the job will spool from the desktop, be sent to the print server, and then be held at the print server. In order for the job to be released to the printer, a user needs to open ScrewDrivers Printers for Windows, iOS, or Android. The print job will appear under the “Held Print Jobs” tab and have options for print or delete. 

ScrewDrivers 7.2 adds in a new component called the ScrewDrivers Notification App. When a user prints a print job marked as held, a notification will be displayed to the user informing them that the print job is held and action needs to be taken to release the job. This is particularly important when the feature is first enabled to walk users through the process. 

For more information on Hold and Release Printing, schedule a demo today!

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