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1. Number of Support Case and Tickets

Your Total Support Cost Per Year

Nearly 1 in 4 support cases and tickets are printing related (12 for you). Of those, 15% are escalated beyond the first level of support which can triple or even quadruple the cost per ticket!

2. Time Spent on Printing Configuration and Administration

Your Total Hours Spent Per Year

55% of the cost of ownership of printing devices are indirect costs like management, configuration, and end user productivity reduction. That is more than the cost of consumables!