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UHI’s network environment is based on Windows Server platform and Windows client operating systems. They use VMware for server virtualization. They currently have 10 Windows 2012 R2 virtual servers running on two VMware ESX managed hosts. Most of their business operations are managed through Plex ERP software for manufacturing.
Because many users at UHI connect to the network using Microsoft remote desktop servers, a centralized solution for easy management and deployment was necessary to find. The IT team spent an inordinate amount of time dealing with help desk calls and solving mundane issues. Most of the problems stemmed from using GPOs to manage printers.