SC Systems

SC Systems dramatically reduces their help desk call volume by 20-30% with ScrewDrivers®.

Specs

500-1,000 employees
22 locations
VMware VDI
30 users on 2 servers

Benefits

Simple install and configuration
Reduction in help desk calls by up to 30%
Decrease in managing license overhead 

About SC Systems

SC Systems is a managed services provider (MSP) based out of Alberta, Canada with a co-located data center in Edmonton. They have clients across 22 cities. Their target market has predominately been nonprofit; however, they’ve begun to do a significant amount of work in the financial services industries. Their services span from managed IT, professional services, and managed cloud services. SC Systems pride themselves on enabling their “clients to do business better by providing the right technology advice, products, and services that meet the needs of their organizations.

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The Situation

The project management office at SC Systems helps coordinate the implementation of solutions for clients. This includes specifying the desired configuration for their printing when moving to their managed cloud platform. Most of SC Systems’ clients are 10-30 user offices with 1 to 2 servers running VMware virtualization. Most of their clients use installed applications either locally or on a remote desktop server environment and some of their clients use web applications.

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The Challenge

SC Systems’ clients that use remote desktop environments typically run into issues of degraded print performance. There is also a lot of end user confusion with having dozens of “session” printers to choose from without being able to identify which printer is their own. Clients were prone to printing to the wrong session printer, or having to wait for extended periods of time for larger print jobs to arrive on their local printer from the cloud services. With some applications, this could result in application instability and even degrade the user experience when using a hosted cloud desktop. Dealing with print management issues had approximately taken up 20% to 30% of call volumes for the project management office.

Problem Solved

The results of a great printing solution are evident.

ScrewDrivers has benefited SC Systems with less administrative overhead in managing the licensing, reducing technical support calls with predictable costs and great relationship management by the Tricerat Team.
Project Manager, SC Systems
ScrewDrivers has benefited SC Systems with less administrative overhead in managing the licensing, reducing technical support calls with predictable costs and great relationship management by the Tricerat Team.
Project Manager, SC Systems

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