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RRJ Insurance Group is a privately owned and operated insurance brokerage located in Canada. The company provides valuable protection to their clients, offering home and auto insurance, commercial and business insurance, in addition to life and group benefits. RRJ has 8 offices and almost 200 employees spread throughout Canada, with some of the agency locations celebrating over 100 years in business.
With a mix of full-time and part-time IT staff, the company’s Information Technology department oversees all information systems, telephones and networking for the offices. Because of the vital and long-lasting nature of insurance, hard copies are of great importance to agents and clients and directly effects the bottom line.
Going mobile gave RRJ employees the flexibility to work when and where their clients needed them, but it was not without its drawbacks. Printing common and critical documents, such as proposals, cover notes, and insurance policies, to local printers through a Remote Desktop Application became a challenge. Network bandwidth, mobile devices, multiple legacy computer systems and printer/copier hardware accumulated through office acquisitions made a perfect storm for complex printing problems. In this industry, any delay in printing directly results in a financial loss of productivity.
The company owns a diverse range of printer makes and models. This inherited equipment was without WHQL-certified drivers, was a mix of 32-bit and 64-bit versions, and had various client operating system drivers that may or may not work with the Server. Print jobs were routinely coming out illegible. In some cases, unsupported fonts would be substituted out, completely changing the formatting of the printed document and taking hours to reformat. Documents with graphics would be rendered on the Server into very large files, sometimes hundreds of MBs. These bloated print jobs would take an inordinate amount of time to print at the workstation and, in turn, hold up other just-as-important print jobs. These delays resulted in precious company time wasted and productivity lost.