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Founded in 1979 in New York City, Center for Urban Community Services (CUCS) is an independent non-profit organization whose mission is to provide vulnerable people with housing, mental health programs, and social services for rebuilding their lives and families. Situated at a cross section linking health, housing, and social services together, CUCS plays a vital role in helping individuals and families in their community rise above poverty and exit homelessness.
CUCS utilizes Citrix Virtual Apps in their IT environment. Prior to XenApp 7, CUCS used the Citrix Universal Print Driver (UPD) for assigning printers using Desktop Authority. The IT Systems Manager for all systems and networks says printing in XenApp 7 was reliable, but time consuming: “Printers were assigned correctly via policy, however there were hundreds of policies and they were next to impossible to maintain.” When changes needed to be made, IT staff had to sift through hundreds of rules and policies to find where to make necessary changes. Despite having reliable policies, when they hit the print button, more often than not, nothing came out.
Managing hundreds of policies was a logistical nightmare for the IT department. However, things reached a critical mass with the release of XenApp 7. This upgrade caused a massive upheaval in CUCS’s complicated print environment, breaking printing entirely. According to the IT Systems Manager, what was once just hassle, “became an emergency."
The results of a great printing solution are evident.