“We’ve cut down on the amount of printer related issues significantly, allowing our support staff and engineers to focus on other items. We’ve easily been able to identify the ROI on ScrewDrivers and will continue to leverage their benefit in the future.”

-Director of Operation, Wizmo

Wizmo reduces print issues and tickets and increases both staff productivity and customer satisfaction with ScrewDrivers®. Wizmo’s IT team struggled with problematic printer drivers, and faced slow speeds and off GUI behavoir. With Tricerat’s ScrewDrivers solution, their print issues were eliminated. Allowing their staff to focus on other items, and giving their customers higher satisfaction.

Industry: Managed Service Provider

Product: ScrewDrivers®

Specs

  • 1 location
  • 65 print servers
  • Microsoft RDP environment

Benefits

  • Significant reduction in print related issues
  • Eliminated hassle in managing printer drivers
  • Happier customers and more productive employees

About Wizmo

Wizmo is a team of cloud-computing experts. They’ve been helping software companies move their applications to the cloud since 2001. With their team of experts, they also manage the SaaS environment once the applications are transitioned. Their mission is to guide their customers through tricky technological and business challenges in the client-server migration process, and they put a large an emphasis on sustainable success.

The Situation

The director of operations oversees the team that manages 65 print servers in a Microsoft RDP environment. This team is responsible for enhancing and maintaining a quality work process and customer environment, while reducing overhead and problems. Wizmo’s team helps their customers stay productive, which means getting printer drivers aligned and assisting in troubleshooting printing speed issues.

Due to problematic printer drivers, the team faced major issues with slow speeds and odd GUI behavior. Redirected printing in their Microsoft RDP environment was a hassle, and large amounts of support efforts were directed at helping customers solve these printing issues. Not only were these issues costly to productivity and employee time, but it was also a huge hindrance for customers to not be able to print and work as they needed.

The Solution

Wizmo’s director of operations knew that their customers needed, “to be able to just print and work as needed,” which meant he needed to find an enterprise print management solution that would work for his team and their customers. Tricerat’s ScrewDrivers was installed into Wizmo’s environment and worked right away. They found that ScrewDrivers reduced the amount of print-related issues and the hassle of managing redirected printing in their large Microsoft RDP environment. The director of operations reports that, “the process was quite simple, we simply rolled the server-side installation out and provided customers with the client-side portion,” and their printing issues were eliminated. Administrators of Wizmo’s customers’ domains could rapidly deploy to their environments, making the implementation seamless, efficient, and cost-effective.

The Results

The Wizmo team can now say that printing is no longer a time-consuming issue. “We’ve cut down on the amount of printer related issues significantly, allowing our support staff and engineers to focus on other items. Our customers are happier, and we take pride in being able to provide a system in which their workflows are no different than they would be on premise. We’ve easily been able to identify the ROI on ScrewDrivers and will continue to leverage their benefit in the future.”

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