Simplify Printing is very easy to use; very easy to maintain and make changes. The impact on users has been positive. Tricerat saves time in the support department; their support team is so fantastic. Using Simplify Printing, we are more productive doing things that make money for the company rather than putting out fires related to printer issues.

-Technology Manager, UHI

 

It was critical that UHI find a unified solution that not only supported the various printer models within the organization, but could also manage all printer deployments and driver updates. Tricerat’s Simplify Printing® was their first choice based on an employee’s previous experience using it at a different company. During the pre-sales phase, Tricerat Support Engineers provided technical support for installation and configuration. The team found the software to be very easy to use and maintain.

Industry: Manufacturing

Product: Simplify Printing, Simplify Lockdown

Specs

  • 140 employees
  • 10 Virtual Windows servers
  • 2 ESX managed hosts
  • Business operations managed through Plex systems

Summary

Tricerat worked with UHI to resolve their print management issues and save the company $500 per month. After partnering, collaboration resulted in:

  • Secure, stable environment
  • Reduced support effort and cost
  • Better user experience

About Ultimate Hydroforming, Inc.

UHI was founded in 1979. Over the years, UHI has grown from primarily a pure hydroforming facility to a full service, extremely well-diversified, manufacturer of high quality sheet metal components and assemblies. UHI has 140 employees in their Sterling Heights, Michigan location.

The Situation

UHI’s network environment is based on Windows Server platform and Windows client operating systems. They use VMware for server virtualization. They currently have 10 Windows 2012 R2 virtual servers running on two VMware ESX managed hosts. Most of their business operations are managed through Plex ERP software for manufacturing.

The Challenge

Because many users at UHI connect to the network using Microsoft remote desktop servers, a centralized solution for easy management and deployment was necessary to find. The IT team spent an inordinate amount of time dealing with help desk calls and solving mundane issues. Most of the problems stemmed from using GPOs to manage printers.

The Solution

It was critical that UHI find a unified solution that not only supported the various printer models within the organization, but could also manage all printer deployments and driver updates. Tricerat’s Simplify Printing® was their first choice based on an employee’s previous experience using it at a different company. During the presales phase, Tricerat Support Engineers provided technical support for installation and configuration. The team found the software to be very easy to use and maintain.

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