Huff Technologies is a managed service provider (MSP) dedicated to delivering tailored technology solutions to the Jacksonville, Florida area for over a decade. Committed to their community and clientele, Huff Technologies helps small to medium-sized businesses prosper by creating stronger partnerships based on mutual success.

“The ability to print from mobile devices has been non-existent, until now. Competitors have more complicated admin management structures and get expensive fast. Simplify Printing TX is cost effective, easy to use, and lets you print anywhere.”

-Owner & CEO, Huff Technologies

Product: Simplify Printing TX

Specs

  • 14 locations
  • 75 servers on average
  • Up to 2,500 users
  • Citrix, Microsoft, and VMware hybrid environments
  • 25 years in business

Benefits

  • Control panel customizations
  • Service desk able to refocus on strategic initiatives rather than challenges in RDS, VMware, and Citrix environments
  • UX optimization through ease of printer identification
  • Streamlining patient document printing which resulted in faster turnaround times
  • Rapid ROI due to average 30 minute install and immediate benefits

About Huff Technologies

Huff Technologies is a managed service provider (MSP) dedicated to delivering tailored technology solutions to the Jacksonville, Florida area for over a decade. Committed to their community and clientele, Huff Technologies helps small to medium-sized businesses prosper by creating stronger partnerships based on mutual success. Tricerat worked with their owner and CEO, who is responsible for all aspects of the company.

The Situation

Huff’s CEO began looking for a mobile print management (MPM) solution when one of their valued customers needed to enable both local and remote iPad printing from their property management application when away from the office. While the system could print back to their network-attached printers in the office. However, printing to a locally-attached printer or AirPrint printer was impossible.

The Challenge

Because the need was so great for Huff, Tricerat invited the company to partake in Tricerat’s Simplify Printing TX beta testing program. Huff Technologies was excited about the opportunity to find out if Simplify Printing TX could provide the additional functionality their customers required. This beta testing turned out to be beneficial to both parties, with Huff helping Tricerat tremendously in pinpointing bug and improving the software. Huff’s IT staff was pleased to find that Simplify Printing TX ultimately offered a straight-forward installation process with a technical support team available to help every step of the way. Simplify Printing TX worked as promised and provides the extra benefits such as additional security when administrators won’t need to open ports in the firewall. When asked about his overall thoughts on the product, their CEO stated, “what I especially like is how Simplify Printing TX emulates an AirPrint printer without being wireless. Using AirPrint’s wireless technology is high maintenance as bandwidth gets eaten up by other resources.” The results of this are that printing ends up taking forever. “The ability to print from mobile devices has been non-existent, until now. Competitors have more complicated admin management structures and get expensive fast. Simplify Printing TX is cost-effective, easy to use, and lets you print anywhere.”

The Solution

With over 20 years of success providing enterprise printing solutions to companies running Microsoft and Citrix remote desktop environments, Tricerat is perfectly positioned to bring its expertise to the mobile space. Simplify Printing TX is a simple yet powerful application that provides users with trouble free printing from any PC, Mac, virtual desktop, or mobile device to any printer whether they are in the office, at home, or on the road. Simplify Printing TX enables IT administrators to allow users to instantly set up their personal mobile devices to networked printers, remove the hassle of managing print servers with a cloud-based option, eliminate 32- and 64-bit compatibility issues, and accelerate print speed all from an easy to use, web-based console.

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