--- title: First State Bank Case Study | Tricerat description: After First State Bank partnered with Tricerat, there was an 87% reduction in help desk calls and no more management of print drivers. --- [![logo](https://www.tricerat.com/hubfs/Logos/logo.svg "logo")](https://www.tricerat.com?hsLang=en) [![Start Free Trial](https://no-cache.hubspot.com/cta/default/4048097/940dee7b-086c-4475-81b2-8ca079bc36db.png)](https://cta-redirect.hubspot.com/cta/redirect/4048097/940dee7b-086c-4475-81b2-8ca079bc36db) Share: [mailto:?subject=Check%20out%20https://www.tricerat.com/case-studies/first-state-bank](mailto:?subject=Check%20out%20https://www.tricerat.com/case-studies/first-state-bank) [![Start Free Trial](https://no-cache.hubspot.com/cta/default/4048097/940dee7b-086c-4475-81b2-8ca079bc36db.png)](https://cta-redirect.hubspot.com/cta/redirect/4048097/940dee7b-086c-4475-81b2-8ca079bc36db) # First State Bank First State Bank’s IT team is responsible for help desk support, networking, server administration, and more. After partnering, collaboration resulted in an 87% reduction in help desk calls, no more management of print drivers, and simplified printer deployment. [Download Case Study](https://www.tricerat.com/hubfs/Case%20Studies/Downloadable%20Case%20Studies/FirstStateBankCSFinal.pdf?hsLang=en) ## Specs 8 locations 100 users 60 VMs, 3 physical hosts  60% of users on Citrix Virtual Apps ## Benefits Reduction in help desk calls  Eliminated management of print drivers Simplified printer deployment  ## About First State Bank First State Bank is a community bank that opened in 1906 in Gothenburg, Nebraska. Now, with 8 locations throughout Central and Eastern Nebraska, First State Bank has 100 employees. They provide internet and telephone banking, traditional checking and savings accounts, home loans, traditional loans, insurance and investment services. First State Bank’s IT team provides help desk support, oversees networking infrastructure, handles all server administration, and more. The team is also in charge of making sure their users can print sensitive documents for their customers such as signature cards, loan applications, statements, and mortgage documents. ![GlassOffice350x350](https://www.tricerat.com/hs-fs/hubfs/unified3/images/GlassOffice350x350.png?width=350&height=350&name=GlassOffice350x350.png "GlassOffice350x350") ## The Situation First State Bank is primarily a VMware shop with 3 physical hosts that power 60 Virtual Machines. They have about 100 users in their environment, with a little less than half running Windows 7 PCs. The rest use zero clients that point to twelve Citrix XenApp servers, which deliver job-specific applications. ![FinanceBankEmployees350x350](https://www.tricerat.com/hs-fs/hubfs/unified3/images/FinanceBankEmployees350x350.png?width=350&height=350&name=FinanceBankEmployees350x350.png "FinanceBankEmployees350x350") ## The Challenge Over the last couple of years, First State Bank has grown considerably, resulting in challenges with Citrix printing. The IT department began receiving support calls about drivers not loading properly, printers disappearing, lost default printer settings, and more. End users were extremely frustrated and rightfully so, as they needed to provide confidential documents to their clients in a timely manner. After spending many hours trying to remediate the issues, the IT team decided it was time to implement a printing solution that would make administration easier. ## Problem Solved The Evaluation Before researching a third-party solution, Nick and his team tried maximizing their current investment by using Citrix’s built-in Universal Print Server (UPS) and Universal Print Driver (UPD). Unfortunately, they faced the same issues as mentioned before. Next, they completely redid their print server that was using Microsoft’s Print Management. Without any resolve, they decided to look for a third-party solution. ** ![](https://www.tricerat.com/hubfs/quote-left.png)After installing ScrewDrivers in less than an hour, Tricerat’s support team walked our IT team through the configuration process and addressed questions quickly. ![](https://www.tricerat.com/hubfs/quote-right.png) IT Manager, First State Bank The Solution After installing ScrewDrivers® in less than an hour, Tricerat’s support team walked the IT team through the configuration process addressed questions quickly. The end users at First State Bank were not impacted at all during the installation process. Since the install, ScrewDrivers has run without issues, and calls from end users have dropped 87%. Now, the bank spends considerably less time on printing issues and more time on important projects. Plus, end users are more productive and can now print consistently without issue. ** ![](https://www.tricerat.com/hubfs/quote-left.png)Give Tricerat’s ScrewDrivers a shot and see how many hours you save on printing issues. ![](https://www.tricerat.com/hubfs/quote-right.png) IT Manager, First State Bank ![](https://www.tricerat.com/hubfs/quote-left.png)After installing ScrewDrivers in less than an hour, Tricerat’s support team walked our IT team through the configuration process and addressed questions quickly. ![](https://www.tricerat.com/hubfs/quote-right.png) IT Manager, First State Bank ![](https://www.tricerat.com/hubfs/quote-left.png)Give Tricerat’s ScrewDrivers a shot and see how many hours you save on printing issues. ![](https://www.tricerat.com/hubfs/quote-right.png) IT Manager, First State Bank ## Learn More Today Get more out of your education environment Copyright © 2026.Tricerat.All Rights Reserved. | [Privacy Policy](https://www.tricerat.com/privacy-policy?hsLang=en) | [EULA](https://www.tricerat.com/privacy/EULA?hsLang=en) | [Terms of Use](https://www.tricerat.com/terms-of-use/?hsLang=en) | [Sitemap](https://www.tricerat.com/sitemap.xml?hsLang=en)