First State Bank

First State Bank’s IT team is responsible for help desk support, networking, server administration, and more. After partnering, collaboration resulted in an 87% reduction in help desk calls, no more management of print drivers, and simplified printer deployment.

Specs

8 locations
100 users
60 VMs, 3 physical hosts 
60% of users on Citrix Virtual Apps

Benefits

Reduction in help desk calls 
Eliminated management of print drivers
Simplified printer deployment 

About First State Bank

First State Bank is a community bank that opened in 1906 in Gothenburg, Nebraska. Now, with 8 locations throughout Central and Eastern Nebraska, First State Bank has 100 employees. They provide internet and telephone banking, traditional checking and savings accounts, home loans, traditional loans, insurance and investment services. First State Bank’s IT team provides help desk support, oversees networking infrastructure, handles all server administration, and more. The team is also in charge of making sure their users can print sensitive documents for their customers such as signature cards, loan applications, statements, and mortgage documents.

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The Situation

First State Bank is primarily a VMware shop with 3 physical hosts that power 60 Virtual Machines. They have about 100 users in their environment, with a little less than half running Windows 7 PCs. The rest use zero clients that point to twelve Citrix XenApp servers, which deliver job-specific applications.

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The Challenge

Over the last couple of years, First State Bank has grown considerably, resulting in challenges with Citrix printing. The IT department began receiving support calls about drivers not loading properly, printers disappearing, lost default printer settings, and more. End users were extremely frustrated and rightfully so, as they needed to provide confidential documents to their clients in a timely manner. After spending many hours trying to remediate the issues, the IT team decided it was time to implement a printing solution that would make administration easier.

Problem Solved

After installing Simplify Printing in less than an hour, Tricerat’s support team walked our IT team through the configuration process and addressed questions quickly.
IT Manager, First State Bank
Give Tricerat’s Simplify Printing a shot and see how many hours you save on printing issues.
IT Manager, First State Bank

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