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First State Bank is a community bank that opened in 1906 in Gothenburg, Nebraska. Now, with 8 locations throughout Central and Eastern Nebraska, First State Bank has 100 employees. They provide internet and telephone banking, traditional checking and savings accounts, home loans, traditional loans, insurance and investment services. First State Bank’s IT team provides help desk support, oversees networking infrastructure, handles all server administration, and more. The team is also in charge of making sure their users can print sensitive documents for their customers such as signature cards, loan applications, statements, and mortgage documents.
First State Bank is primarily a VMware shop with 3 physical hosts that power 60 Virtual Machines. They have about 100 users in their environment, with a little less than half running Windows 7 PCs. The rest use zero clients that point to twelve Citrix XenApp servers, which deliver job-specific applications.
Over the last couple of years, First State Bank has grown considerably, resulting in challenges with Citrix printing. The IT department began receiving support calls about drivers not loading properly, printers disappearing, lost default printer settings, and more. End users were extremely frustrated and rightfully so, as they needed to provide confidential documents to their clients in a timely manner. After spending many hours trying to remediate the issues, the IT team decided it was time to implement a printing solution that would make administration easier.