--- title: CountyWide IT Services | Tricerat description: Tricerat Implementation Helps Alleviate Printing Headaches for CountyWide IT Services. image: https://www.tricerat.com/hubfs/CountyWideITBlogSocial.png --- [![logo](https://www.tricerat.com/hubfs/Logos/logo.svg "logo")](https://www.tricerat.com?hsLang=en) [![Start Free Trial](https://no-cache.hubspot.com/cta/default/4048097/940dee7b-086c-4475-81b2-8ca079bc36db.png)](https://cta-redirect.hubspot.com/cta/redirect/4048097/940dee7b-086c-4475-81b2-8ca079bc36db) Share: [mailto:?subject=Check%20out%20https://www.tricerat.com/case-studies/countywide-it-services](mailto:?subject=Check%20out%20https://www.tricerat.com/case-studies/countywide-it-services) [![Start Free Trial](https://no-cache.hubspot.com/cta/default/4048097/940dee7b-086c-4475-81b2-8ca079bc36db.png)](https://cta-redirect.hubspot.com/cta/redirect/4048097/940dee7b-086c-4475-81b2-8ca079bc36db) # CountyWide IT Services CountyWide IT Services had very specific printing issue that was solved by seamless ScrewDrivers® implementation. [Download Case Study](https://www.tricerat.com/hubfs/Case%20Studies/Downloadable%20Case%20Studies/Unpublished/CountyWideITServicesCSFinal.pdf?hsLang=en) ## Specs 12 Print Servers 1000+ End Users Microsoft, Citrix, VMware, Workstation, and Hybrid environments IGEL Thin Clients ## Benefits Simple Implementation Extremely Reliable Requires Little Maintenance  Simple Printer Allocation Reduced Support Calls Improved End User Experience   ## About CountyWide IT Services CountyWide IT Services manages the IT infrastructure for National Health Service in Gloucestershire County, England and directly support two hospital sites. ![Healthcare1-1](https://www.tricerat.com/hs-fs/hubfs/Healthcare1-1.png?width=400&height=400&name=Healthcare1-1.png "Healthcare1-1") ## The Situation CountyWide IT Services had a very specific issue and needed to ensure that the correct printers were applied within a users' Citrix Virtual session when connecting from IGEL thin clients. They needed to ensure printers mapped into the users session changed on session connection/reconnection depending on the IGEL in which they had presented. ScrewDrivers offered a way to achieve this easily and efficiently while keeping the whole process transparent to the end user. ![](https://www.tricerat.com/hubfs/quote-left.png)ScrewDrivers did what it said on the tin! Allowing us to deliver a new working practice to improve user experience and patient care whilst maintaining simplicity for both users and technicians. ![](https://www.tricerat.com/hubfs/quote-right.png) Matthew Benson Solutions Architect, CountyWide IT Services ## Problem Solved The Installation and Implementation of the Tricerat ScrewDrivers license was seamless. The Solution Tricerat ScrewDrivers provided a perfect solution to the exact issue CountyWide IT Services was experiencing. Installation and integration could not have been more simple and effective. ** ![](https://www.tricerat.com/hubfs/quote-left.png)This was perhaps one of the easiest software implementations I have completed. Installation, initial configuration, and ongoing configuration have been very easy to achieve with no issues encountered. Handover to BAU was also made a lot easier by the simplicity provided by the consoles to assign printers to users or devices. ![](https://www.tricerat.com/hubfs/quote-right.png) The Results CountyWide IT Services maintains around 2000 printers across two hospital sites, which causes several issues ensuring users have the correct printers available. ScrewDrivers allows us to better manage printer allocation, reducing support calls, and improving the user experience. ** ![](https://www.tricerat.com/hubfs/quote-left.png)Alongside fixing an important issue that allowed us to continue a "follow me" desktop rollout within two very busy ED Departments, we have been able to identify many other ways that ScrewDrivers could be used to ensure the correct printers are available to users. ![](https://www.tricerat.com/hubfs/quote-right.png) ![](https://www.tricerat.com/hubfs/quote-left.png)This was perhaps one of the easiest software implementations I have completed. Installation, initial configuration, and ongoing configuration have been very easy to achieve with no issues encountered. Handover to BAU was also made a lot easier by the simplicity provided by the consoles to assign printers to users or devices. ![](https://www.tricerat.com/hubfs/quote-right.png) ![](https://www.tricerat.com/hubfs/quote-left.png)Alongside fixing an important issue that allowed us to continue a "follow me" desktop rollout within two very busy ED Departments, we have been able to identify many other ways that ScrewDrivers could be used to ensure the correct printers are available to users. ![](https://www.tricerat.com/hubfs/quote-right.png) ## Learn More Today Enhance and extend your capabilities Copyright © 2026.Tricerat.All Rights Reserved. | [Privacy Policy](https://www.tricerat.com/privacy-policy?hsLang=en) | [EULA](https://www.tricerat.com/privacy/EULA?hsLang=en) | [Terms of Use](https://www.tricerat.com/terms-of-use/?hsLang=en) | [Sitemap](https://www.tricerat.com/sitemap.xml?hsLang=en)