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Advance2000 is a managed service provider founded by Brian Maouad in 1989. Maouad started the company with one major mission: helping small businesses with their computing. After landing Steve Job’s NeXT computer as its first customer, the company has since grown into solving major IT problems from small businesses to Fortune 500 companies alike, keeping its intended mission intact. Remaining to be a privately held company that employs hundreds, Advance2000 has successfully served the education, manufacturing, AEC, legal, healthcare, and government verticals for over 25 years. With accounts ranging from 10 to 2,500 users, the company happily aids a diverse set of environments.
With such a diverse client base, customer’s environment types are typically hybrid with a healthy mix of Microsoft RDS, VMware, and Citrix deployments. Many customers developed a bad user experience with printing due to challenges such as unpredictable print spooler crashes and slow printing in their environments, resulting in a spike of support desk calls for Advance2000. Keeping their mission in mind, Advance2000 immediately began researching solutions that helped solve issues in their customer’s environments.