In light of the recent Microsoft outage and CrowdStrike update incident, we want to reassure you of Tricerat's unwavering commitment to maintaining the reliability and security of our print management solutions.
At Tricerat, we've always put our customers first, and this situation is no exception. Our team has been closely monitoring the events and we can confirm that Tricerat's core services remain fully operational and secure.
While some customers may have experienced indirect impacts due to Windows-based system crashes, our robust architecture and proactive measures have allowed us to maintain service continuity. Key points to note:
- ScrewDrivers® solutions are designed with redundancy and failover capabilities, minimizing the impact of external disruptions on your print environment.
- Our US-based support team, available with extended East Coast hours and 24/7 options, is fully equipped to assist you with any print-related challenges arising from this incident. Contact us here.
- Tricerat's solutions can help mitigate the impact of such outages by providing local print spooling and offline capabilities, ensuring critical print jobs are not lost.
- Our development team, working closely with support, is continuously updating our systems to enhance resilience against similar incidents.
- Tricerat Academy is available with how-to videos and resources to help you maximize the full power of ScrewDrivers® during this time.
We understand the critical role that reliable print management plays in your daily operations. Our commitment to simplifying IT administrators' responsibilities remains steadfast.
If you have any concerns or require assistance, please don't hesitate to reach out to our dedicated support team. We appreciate your trust in Tricerat and remain committed to delivering the highest level of service and reliability, ensuring that printing is never a full-time job for your IT team.
