Desktop Management, Application Delivery, Print Management and System Stability software products for Enterprises Enhancing Enterprise Management of Desktops and Applications
Log in / Contact Us
   
Downloadable Resources Tricerat Support How to buy
Parent Page: 

 Support

Simplify Suite v5 Help Files(PDF)

How to videos & auto demo

Simplify Suite - Product Overview and Installation

Simplify Suite - Simplify Console

 

FAQ

Why do accounts from trusted domain(s) not receive Simplify Suite assignments? Note that accounts from the primary domain work.

This problem is related to authentication. With Windows Authentication, the users' permissions are used to gain access to the Simplify database. This works for the primary domain because when the Simplify database is generated, NT Authority\Authenticated Users are granted 'Connect' and 'Read' access to the Simplify database. NT Authority\Authenticated Users does not work for trusted domains, unless the trusted domain resides in the same forest as the primary domain. This can be resolved by switching to SQL Authentication or granted Domain Users from the trusted domain access to the Simplify database.

The Simplify database transaction log has maxed out available space on the SQL Server, or Simplify Console changes yield "transaction log full" errors.

The Simplify database transactio log is not controlled by the Simplify Suite, rather by the SQL Server. However, these problems can be resolved by follow these steps:

SQL 2005 and 2008

  1. Open the Microsoft SQL Server Management Studio application.
  2. Right-click the Simplify database and select Properties
  3. Open the Options page
  4. In the middle you will see Recovery Model, change it to Simple and click OK.
  5. Try Shrinking the database from the Microsoft SQL Server Management Studio. Right-click the Simplify database, select Tasks, select Shrink. Execute the Shrink function.

SQL 2000

  1. Open the Enterprise Manager application for SQL 2000.
  2. Right-click the Simplify database and select Properties
  3. Open the Options page.
  4. In the middle you will see Recovery Model, change it to Simple and click OK.
  5. Try Shrinking the database from the Enterprise Manager. Right-click the Simplify database, select Taks, select Shrink. Execute the Shrink function.

 

What are the system requirements for Simplify Suite?

The Simplify Suite can be installed on the follow Windows operating systems:

  • Windows 2008*
  • Windows 2003
  • Windows 2000
  • Windows Vista*
  • Windows XP*
  • Windows 2000 Workstation*
  • Windows 7* **

The Simplify Suite requires a Microsoft SQL database.

For additional System Requires click here.

* Simplify Suite v5 added support for Windows 2008, Vista, XP, and 2000. Simplify Suite v4 only installs on Windows 2003, 2000, NT.
** Simplify Suite installs on Windows 7, but triCerat does not actively support installations of Simplify Suite on Windows 7 at this time. Simplify Suite will be fully approved for Windows 7 with the official release.

When I upgrade the Simplify Suite, do I need to uninstall the old software first?

Although it may not be required, triCerat always recommends an uninstall of Simplify Suite before upgrading.

There are more steps that are recommended during the upgrade. For additional information about this process click here.

How do you uninstall the Simplify Suite?

The Simplify Suite can be uninstalled with Add or Remove Programs, but follow these directions to ensure that Simplify Suite is removed fully.

When I uninstall or upgrade, what happens to the database?

The database is a separate entity of the Simplify Suite, therefore uninstalling Simplify Suite will not affect the Simplify database. For more information click here.

How do I install the Simplify Suite?

Simplify Suite is installed using the Simplify Suite installer. Walk-through directions are available here.

Please review the Pre-Installation Checklist.

When I upgrade the Simplify Suite, do I need to uninstall the old software first?

The upgrade procedure will automatically remove old versions of the software. If you choose to uninstall before installing the new version, configuration parameters such as the database connection will not be migrated and will need to be provided again.

How can I install at the console of the server when I am at a different physical location?

The Simplify Suite must be installed at the console of the terminal
server (i.e. session 0), not through a remote session.  There
are a number of ways to access the console:

- If it is Windows Server
2003, use the remote console switch.  If
you are unfamiliar with this option, please   
refer to the following Knowledge Base (KB) article from Microsoft (278845).

- Use a third-party utility
such as VNC or Dameware

- Use a remote KVM switch

Can I keep my settings from Desktop 2001, PMP, or Regset?

Unfortunately not at this time, but a triCerat support rep can help make migration go smoothly. Learn more by contacting triCerat support.

When I uninstall or upgrade, what happens to the database? Will I lose everything I’ve configured so far?

The database is a separate install from the Simplify Suite, so uninstalling or upgrading the Suite will not affect the install of the database. This is true even with the MSDE bundle provided by triCerat, which first installs the MSDE and then installs the Simplify Suite. In this scenario, the MSDE and it’s databases remain on the system even if the Simplify Suite is removed.

Can the Simplify Suite be automatically installed through Active Directory?

The Simplify Suite install is in windows installer format, allowing
for silent installations and deployment through Active Directory. Silent
install is initialized using the /q switch with msiexec.exe, and then
passing in values for properties. The command line syntax to set a property
is PROPERTY=VALUE. Valid properties include:

INSTALLDIR
SQLSERVERNAME
SQLTRUSTED
SQLUSERNAME
SQLPASSWORD

Below is an example of correct syntax to begin a silent installation
of Simplify Suite.

msiexec /i simplify.msi /q SQLSERVERNAME=SQLSVR SQLTRUSTED=no SQLUSERNAME=sa
SQLPASSWORD=sapwd

SQLUSERNAME and SQLPASSWORD are only necessary when SQLTRUSTED=no. If
SQLTRUSTED=yes, then the install ignores the SQL username and password.

A silent installation cannot be performed using the install bundled
with the MSDE (SimplifyMSDE.exe). Instead, the (Simplify.msi) will is
required. Additionally, a silent install cannot perform database operations
such as creating a new database. A simplify database must already exist
for the silent install to work.

Do I need to reboot after installing Simplify Suite?

The install will prompt for a reboot if one is required. The server does need to be rebooted after uninstalling the product.

Can I install the management tools on my workstation?

Yes, during the install an option is presented to choose which features
to install. At this selection dialog, choose to install the management
console, and disable other options by selecting 'Entire feature will
be unavailable' for 'Products'.

Technical Support Links

Choose a product on the left you need support for or select one of the following support links 

License Activation

Licensing Reactivation

Request Version Upgrade

Contact Support

Auto Demo/How To Videos

ScrewDrivers Client Deployment

Contact triCerat Support:

North American Phone Support
Hours: 8:30am - 6pm EST
Phone: +1 410 715 4226 ext 3

International Phone Support
Hours: 8:30am - 6pm GMT
Phone: +44 (0)1494 616102 ask for Tech Support