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Parent Page:
Support
- Simplify Printing v5 Help(PDF)
- ScrewDrivers User Assigned Printers for Simplify Printing(PDF)
- Online Help (html)
d/l: Microsoft HTML Help (chm) 3.96mb - triCerat Licensing Help Doc(PDF)
- Autodemos
- FAQ (html)
- Knowledgebase (html)
- Change History (html)
How to videos & auto demo
Simplify Suite - Simplify Printing
- ScrewDrivers v3 Configuration (1:39)
Download the demo as an autorun EXE file. - ScrewDrivers v3 Client Installation and Configuration (1:28)
Download the demo as an autorun EXE file. - NailDrivers Configuration (2:29)
Download the demo as an autorun EXE file.
FAQ
After upgrading Simplify Printing to v5.3 I am receiving Simplify Console errors when I execute Import New Printers and Refresh All Printers. These error may read as Unable to connect to Server (hostname) on port 3550 or Refresh of Printer list failed. How do I fix this?
This error occurs if the Simplify Console cannot handle the printer data from the Print Server. To save time and resources, the printer data is cached on the Print Server. In v5.3.00 a new printer data standard was introduced. After upgrading, the cached printer data on the Print Server are no longer valid, and must be manaully cleared.
On the Print Server, delete HKLM\Software\triCerat\Simplify Printing\Printers, then retry the Import New Printers or Refresh All Printers function in the Simplify Console.
If this does not fix the problem, then very the sdservice.exe on the Print Server and Simplify Console are identical. sdservice.exe is found in C:\Program Files\triCerat\Simplify Printing\ScrewDrivers Print Server v4.
If this problem persists after synchronizing the sdservice.exe versions, then contact support@tricerat.com.
Does Simplify Printing support Windows Print Clusters?
Yes, Simplify Printing works with Windows Print Clusters, but there are additional configuration steps. Follow these directions:
- Install the ScrewDrivers v4 Print SErver Agent on each node of the print cluster.
- On one node go to Start > All Programs > triCerat > ScrewDrivers v4 Print Server Agent, and open the ScrewDrivers Console
- Select Tools > Cluster Configuration
- Check the option "Enable ScrewDrivers Print Server Clustering" and give a name to the ScrewDrivers print Cluster. All other fields should be auto filled with the appropriate information.
- Create a Print Server object in the Simplify Console and Import the printers. Use the ScrewDrivers Print Cluster name and not the Print Cluster name from Active Directory.
I've received a "Driver Installation Error" that states "Windows can't install the ScrewDrivers4 kernel-mode print driver. To obtain a driver that is compatible with the version of Windows you are running, contact the manufacturer."
This generic Windows error appears when print driver DLLs are the incorrect version or missing.
It is recommended to perform a clean installation of Simplify Printing when encountering this error. The steps to be taken are:
1. Uninstall Simplify Printing
2. Reboot
3. Re-install Simplify Printing
Specifically, these files must be removed and replaced:
- Windows\System32\Spool\Drivers\w32x86\3\sd4drv.dll*
- Windows\System32\Spool\Drivers\w32x86\3\sd4ui.dll*
- Windows\System32\SQLAPI_Mtu.dll
* For Windows x64 systems, use Windows\System32\Spool\Drivers\x64\3\
How does Simplify Printing work with Windows print servers?
Please refer to the following help document. http://www.tricerat.com/pdf/SimplifyPrintingPrintServerAgent.pdf