Technical Support Topics Library

64-Bit Printing

The benefits of the 64-Bit environment include a more stable environment due to greater physical memory accessibility, easier memory management, and enhanced security features. Also, 64-Bit is capable of handling a larger workload of users, printers, and other devices.

Application Delivery

In order to run an efficient and productive business, ensuring an appropriate mode of application delivery is essential. There are many available solutions out there and knowing which option best answers your needs can be difficult.

Citrix History

Through the years, Citrix has come to be recognized as the leading provider of remote access software solutions. In 2008, Citrix was recognized as the world's 26th largest software company, an impressive feat for a company that former IBM developer Ed Iacobucci started with just five engineers in 1989.

Citrix Printing Solutions

Citrix does a great job of providing access to an entire spectrum of applications. Where Citrix falls short however, is in its ability to provide a user-friendly printing experience. This shortcoming can cause everything from a minor inconvenience to a major problem, depending on the size and complexity of your business' Citrix environment.

Citrix Scanning

Has your business ever encountered any of the following scanning issues? If so, your business has experienced first-hand the frustration that Citrix scanning issues can produce.

Cloud Computing

Cloud computing is a term being thrown around lately that many have shown great excitement about. There are even cloud computing conferences. What exactly is cloud computing?

Data Encryption

A secure process of translating data into a secure code, called ciphertext, that can be read only by authorized parties, usually the sender and its intended recipient.

Desktop Virtualization

It seems like today’s businesses typically fall on one side of the technology spectrum or the other. On one end, you have the user-focused enterprises. These businesses allow users almost limitless control over their desktop PCs, letting them install and uninstall software as they deem necessary. As you might imagine, with this flexibility comes a wide variety of issues ranging from botched software installations to larger system or network failures.

Easy Print

Looking for help printing within a Terminal Server environment?  Microsoft Easy Print was created to help facilitate this, but in many cases a third-party software product makes Terminal Server printing a more hassle-free task.

Golden Image

A Golden Image is a template virtual disk drive from which all virtual desktops are copied from. Generally, every time a new virtual machine starts up, it makes a new copy from the golden image. Therefore, the golden image must contain the baseline drivers and applications necessary for the virtual machines that start from it.

History of Desktop Virtualization

While the history of modern computers is a relatively short one, it does not lack in depth or variety. In today's corporate environments we are beginning to see computing come full circel - from mainframe computers of 50+ years ago, to the proliferation of desktop computing in the 1980's and 1990's, to today's virtual desktop infrastructure (VDI) computing environments.


A hypervisor, also known as a virtual machine manager/monitor (VMM), is computer hardware platform virtualization software that allows several operating systems to share a single hardware host. Each operating system appears to have the host’s processor, memory, and resources to itself. Instead, the hypervisor is controlling the host processor and resources, distributing what is needed to each operating system in turn and ensuring that the guest operating systems/virtual machines are unable to disrupt each other.

Login Scripts

A login script is simply a succession of commands that a workstation follows when a user logs on to a computer. These commands are saved on the server in a Script File, which is a batch file that workstations have access to and the ability to run.

Mandatory Profiles

Considered by many in IT to be the easiest type of profiles to create and manage, a mandatory profile is a standardized user profile that is stored on the network server and is loaded when a user logs on. The user can access applications, use programs, and even change desktop settings to his or her liking. 

Printing Problems

No matter which third party network management solution you decide to use, one thing remains the same: when a user hits the ‘print’ button, the document needs to print. Having effective print management tools in place is paramount to network printing success.

Profile Problems

Looking for solutions to common user profile problems?  This article discusses common causes of profile issues like profile corruption and bloated profiles, as well as recommended solutions for fixing and avoiding such problems in your organization.

Proximity Printing

Printing just needs to work.  For users that find themselves accessing various PCs throughout the office, using their laptop for remote printing, or in other situations where they print to multiple locations, difficulties can sometimes arise.  This page discusses proximity printing and "follow me printing" and sheds some light on how to resolve the frustration that is commonly associated with this common business task.

Server-Based Computing (SBC) vs. VDI

When comparing SBC to VDI, one major consideration should be economics. SBC offers a more economical near-term solution, but both technologies provide excellent long-term value. triCerat’s eye toward integration and simplification led to the creation of Simplify Suite, a product that economically manages both environments.

SBC (Server Based Computing)

Ensuring that your business is ready for potential network security challenges while simultaneously trying to create a positive experience for end users can be a complicated task. A server based computing environment offers you almost limitless configuration options.

Remote Desktop Services (RDS)

Remote Desktop Services (RDS) is the term replacing Microsoft's Terminal Services. Microsoft chose the new moniker because RDS includes more functionality than what Terminal Services offers. RDS currently supports VDI, remote applications, and remote desktop sessions such as Aero graphics and VoIP.

RDS Scanning

Much like remote desktop services printing, remote desktop services (RDS) scanning—also known as terminal services scanning—can present a variety of challenges. From incompatible scanner drivers and unsupported applications to undetected scanners and expensive software upgrades, there is no shortage of speed bumps along the road to successful scanning.

Registry Cleaner

A registry cleaner or registry cleaning software tool can help speed up and optimize the performance of your computer.  For system administrators who may be responsible for thousands of users, a few minutes here and there can really add up to increased organizational productivity.

Remote Access

Remote access software, or remote access tools, let you access one computer’s data from a completely different computer. This page will discuss these tools a bit more in depth, including the benefits and considerations that come into play with this sort of setup.

Remote Scanning Management Problems and Solutions

Businesses today must be able to scan reliably and efficiently without unnecessary interruption or tedious slowdowns. Remote access to the workplace has become a growing trend, and organizations are becoming increasingly dependent on remote scanning to speed up their workflow.

Roaming Profiles

Sally needs 24/7 access to her list of contacts. Jim has spent hours customizing his version of Word to perform exactly the way he needs it to. Carol is quick to call the IT department if her personalized desktop background image is missing. In any office, users prefer applying their own unique preferences and settings. To handle these requests, many network administrators employ roaming profiles to manage these user customizations.

Slow Login Times

Are users in your organization dealing with slow login times? If so, the below information will help inform you on common reasons for slow logins and offer solutions to fix and prevent the problems that cause slow logon times throughout your organization.

Thin Clients and Cloud Computing: The Best of Both Worlds

For enterprises looking to scale their information technology infrastructure, there are a variety of options. One option is to map out an IT plan that includes acquiring a number of additional physical servers, desktop computers and software licenses. Another option is to consider an IT plan that relies on a centralized server to deliver information, data, and programs to thin client computer terminals. A final option, however, is gaining popularity among businesses and enterprises of all sizes: combining graphically powerful thin client terminals with cloud computing resources. 

Universal Print Drivers

Printing problems may seem small, but they can quickly have a much larger impact on the entire business. Consider this: if your top salesperson is late for her important meeting because the printer is lagging, or your customer is growing increasingly frustrated waiting on the necessary paperwork to print, it's easy to see how a simple printing issue can escalate into a much bigger problem.

Virtual Desktop Infrastructure (VDI)

As the size of your enterprise increases, so does the scope of its technical and network needs. Something as seemingly simple as applying the latest OS hotfixes, or ensuring that virus definitions are up to date, can quickly turn into a tedious mess when the task must be performed on the hundreds or thousands of computers within your organization.

VMware View

Now that we’re all accustomed to VMware’s Virtual Desktop Infrastructure (VDI) technology, a new name has been thrown into the mix with VMware View. So what exactly is VMware View and what does it do? Has it replaced VDI?

Windows Profiles

Have a rough idea of what Windows user profiles are, but a bit fuzzy on the details?  This article will provide an overview of Windows user profiles, and outline the different types of profiles and their significance.