This major medical organization operates by working inside a hospital's network and connecting remotely to a server within the organization. Through the process, they encountered problems getting the server-side printer drivers to connect to the desktop printer drivers. "We spent a lot of time rebooting servers and resetting the registry editor. We'd get 100 emails a month requesting a fix for this issue." The result was a company bogged down and distracted by an issue that broke down productivity and negatively affected business.
One of the preeminent law firms in the Midwest with over 200 lawyers and 250 support staff spread out between four locations. To live up to their high standard of services, they must offer not only superior legal consultation but a smooth business experience for the firm and clients.
Sabra Systems is an information and communication technology company based in the Netherlands that has successfully focused on ASP solutions. With two data centers, multiple servers, and hundreds of clients, it is crucial that printing be a simple and matter-of-fact task that works seamlessly every time.
In order to live up to their mantra of outstanding customer service, Mikkelsen & Pettersen knew it was imperative that their solutions also ensure reliable printing. It became clear that an efficient and effective printing solution was needed as quickly as possible.
"If we hadn't overcome the printing problems, I don’t think we would be running a successful system now. It's as simple as that." — Duncan Ledger, SIMS Support, Oxfordshire County Council
"We really would not be able to print without triCerat." — Brian Anderson, Senior Network Administrator, Hennepin County Medical Center
"Changing to a competitor cost us both time and money. If you have a similar task, I suggest you find out what options triCerat has available before you invest your money in failed pseudo-solutions." — Michael Krohmann, Director of IT, Veolia GmbH, Berlin
With several different printers from various manufacturers in multiple locations, print driver compatibility on the print server was a costly problem. DFDS users suffered from poor printer availability as print servers crashed or stopped working altogether. Employees could not print shipping invoices or freight documentation for customers, bringing business to a halt.
A leading Japanese logistics company faced debilitating printing problems and came to KDDI for assistance with not only a proper printing solution but for the design, implementation, and installation of a centralized RDS project. Several printer-related problems created a serious productivity problem in the office, the majority of which were associated with printer drivers.
Cabrini Health is a not-for-profit Catholic healthcare service with 3,800 employees and over 700 beds comprising of two acute care hospitals, a palliative care service, rehabilitation hospital, residential care facility, and pharmacy department. Each department has varying staff, IT, and compliance requirements, making proper network management a complex task.
Plus Dane Housing Group is a social landlord based in the north west of England with numerous locations in Merseyside and Cheshire, owning and managing about 15,000 homes within these areas and running with approximately 400 staff members.
With a staggering 60,000 print jobs per day per server being executed at BITS DATA, the printing problems encountered on a daily basis had a pervasive influence over their customers, which ultimately affected their customers' end user.
"We were plagued with print jobs that simply crippled the functionality of our operations. After installing Simplify Printing, our print issues were reduced to zero." — Lance Auman, Systems Architect and Server Operations Manager, San Francisco Unified School District
"Simplify Printing saved us a lot of time and trouble. Our admins are happy, the Help Desk is happy, the accountants are happy, and most important, the users are happy." — Mark Landin, System Administrator, T.D. Williamson
"Simplify Printing is a great solution because it is transparent to our users and eliminates the need to install printer drivers." — Dewey Boshers, IT Manager, Blue Plate
Hamilton Island is an exclusive, all-inclusive resort in Queensland, Australia with 1,200 employees fueling dozens of business units ranging from retail outlets and golf courses to airports, marinas, and medical centers. Associated with Hamilton Island are Robert Oatley Vineyards and Balmoral Group. Robert Oatley Vineyards is a fully supported wine and olive oil operation complete with bottling plant. Balmoral Group is an investment firm concentrated on financial and property investments along with specialised investments in equestrian activities, boat manufacturing, and racing.
The Bayerische Landesamt für Steuern is responsible for the state's tax administration and acts as Application Service Provider for the Bavarian Justice Department and Ministry of Science & Art among other public departments. The Rechenzentrum Nord is part of the Bayerische Landesamt für Steuern and runs two IT centers in Munich and Nuremberg. They are accountable for approximately 30,000 employees and must answer to an entire state if something goes awry. The Tricerat solution is currently implemented for approximately 1,500 users.
Since 1988, Bewotec GmbH has developed software for the travel industry throughout Europe. Their software helps travel agents manage back office administration, such as bookkeeping, statistics, and reservation booking tools. Between their headquarters in Rösrath, Germany and four other locations, Bewotec employs over 120 people. They serve over 5,500 clients worldwide including the Thomas Cook Group, a travel booking company based in England, and TUI Group, Europe's largest tourism conglomerate.
With well over 600 remote physicians making multiple print requests everyday, a third party print solution was deemed imperative. Several different print management solutions were considered, but all failed to fully satisfy what Huntsville Hospital was searching for: a solution that could be implemented without tech intervention, did not require additional connectivity, had customer printer naming, and was cost effective.
"It can't get any easier to work from home. I installed the Tricerat client and was working within two minutes on my home computer." — Bjorn Hagman, CEO, Frontbilar AB
"Simplify Lockdown and Simplify Printing have effectively reduced the time I spend resolving Citrix issues by 90 percent." — Bill Conklin, Senior Lead Microcomputer Analyst, Grange Insurance
"With budget cuts the way they are, the savings from Simplify Suite can create a much better Quality of Service for the district. It’s really a small price to pay to get to the point where technology can be used towards an educational means versus having to deal with technology impeding on education." — Pam Payne-Dyson, Director of Media Technology, ISD 181 Brainerd Area Public Schools
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