Learn how SC Systems, an MSP located in Alberta, Canada, uses Tricerat's ScrewDrivers® to reduce overhead, better manage licensing, and reduce 20-30% of helpdesk calls!
A privately owned and operated insurance brokerage, RRJ Insurance Group was able to solve its remote desktop printing challenges and uncover $360,000 a year in savings upon deploying Tricerat's ScrewDrivers® print management solution.
The American Railway Engineers and Maintenance-of-Way Association (AREMA) is a professional association of civil, mechanical, and electrical engineers that design everything from bridges, tunnels, tracks, signal systems and terminals, globally. One of the busiest times for AREMA is their Annual Conference in the fall. Over time, offering printing accessibility at the big show was becoming a big issue. AREMA now depends on ScrewDrivers to allow staff to print while on-site at the annual conference. To date, printing is running smoothly, and not a single issue has been reported.
"We really would not be able to print without Tricerat." — Brian Anderson, Senior Network Administrator, Hennepin County Medical Center
"If we hadn't overcome the printing problems, I don’t think we would be running a successful system now. It's as simple as that." — Duncan Ledger, SIMS Support, Oxfordshire County Council
In order to live up to their mantra of outstanding customer service, Mikkelsen & Pettersen knew it was imperative that their solutions also ensure reliable printing. It became clear that an efficient and effective printing solution was needed as quickly as possible.
Sabra Systems is an information and communication technology company based in the Netherlands that has successfully focused on ASP solutions. With two data centers, multiple servers, and hundreds of clients, it is crucial that printing be a simple and matter-of-fact task that works seamlessly every time.
One of the preeminent law firms in the Midwest with over 200 lawyers and 250 support staff spread out between four locations. After installing ScrewDrivers in their VMware environment, employees went from "having major problems with printing to almost no issue to speak of."
This major medical organization operates by working inside a hospital's network and connecting remotely to a server within the organization. Through the process, they encountered problems getting the server-side printer drivers to connect to the desktop printer drivers. "We spent a lot of time rebooting servers and resetting the registry editor. We'd get 100 emails a month requesting a fix for this issue." The result was a company bogged down and distracted by an issue that broke down productivity and negatively affected business.
After an arduous journey of testing unreliable print management solutions, First State Bank finally found Simplify Printing®. Upon its installation, Simplify Printing® reduced print-related help desk call volume by 87%. Now, the IT Team at First State Bank can allocate time to strategy, rather than using up valuable resources to troubleshoot end user printing problems such as drivers not loading properly, printers dissapearing, lost default printer settings, and more!
Ultimate Hydroforming, Inc., a full service and diversified manufacturer of high quality sheet metal components and assemblies, was able to increase productivity by implementing Simplify Printing. Now, with an estimated $6,000+ savings a year, UHI can focus on business activities that help grow their bottom line, rather than wasting time resolving printing problems.
Dedicated to providing innovative and attentive healthcare approaches, a leading U.S. health benefits company was operating on a mix of 50+ servers for approximately 1,000 users, including physicians who needed to print important documentation, such as prescriptions, reports and letters to patients. The company’s printers were not functioning properly in such a complex environment, eventually becoming unmanageable. Enter Simplify Printing, which allowed users to print much faster, eliminated the company’s profile management issues, and saved the IT admin over 15 hours per week with a drastic reduction in support calls.
Herenco AB is a private family-owned company with several sub-companies in the packaging and printing services in Sweden and Norway. Herenco’s environment evolved over time becoming more complex, including printer drivers and the use of a multitude of applications. As a result, the company experienced compatibility issues with a default driver, as well as trouble running with applications that were not built or designed for specific printers. Simplify Printing solution was deployed quickly, relieved nearly 80-90% of Herenco’s support calls.
"Simplify Printing is a great solution because it is transparent to our users and eliminates the need to install printer drivers." — Dewey Boshers, IT Manager, Blue Plate
"Simplify Printing saved us a lot of time and trouble. Our admins are happy, the Help Desk is happy, the accountants are happy, and most important, the users are happy." — Mark Landin, System Administrator, T.D. Williamson
"We were plagued with print jobs that simply crippled the functionality of our operations. After installing Simplify Printing, our print issues were reduced to zero." — Lance Auman, Systems Architect and Server Operations Manager, San Francisco Unified School District
With a staggering 60,000 print jobs per day per server being executed at BITS DATA, the printing problems encountered on a daily basis had a pervasive influence over their customers, which ultimately affected their customers' end user.
Plus Dane Housing Group is a social landlord based in the north west of England with numerous locations in Merseyside and Cheshire, owning and managing about 15,000 homes within these areas and running with approximately 400 staff members.
Cabrini Health is a not-for-profit Catholic healthcare service with 3,800 employees and over 700 beds comprising of two acute care hospitals, a palliative care service, rehabilitation hospital, residential care facility, and pharmacy department. Each department has varying staff, IT, and compliance requirements, making proper network management a complex task.
A leading Japanese logistics company faced debilitating printing problems and came to KDDI for assistance with not only a proper printing solution but for the design, implementation, and installation of a centralized RDS project. Several printer-related problems created a serious productivity problem in the office, the majority of which were associated with printer drivers.
With several different printers from various manufacturers in multiple locations, print driver compatibility on the print server was a costly problem. DFDS users suffered from poor printer availability as print servers crashed or stopped working altogether. Employees could not print shipping invoices or freight documentation for customers, bringing business to a halt.
"Changing to a competitor cost us both time and money. If you have a similar task, I suggest you find out what options Tricerat has available before you invest your money in failed pseudo-solutions." — Michael Krohmann, Director of IT, Veolia GmbH, Berlin
Huff Technologies is a managed service provider (MSP) dedicated to delivering tailored technology solutions to the Jacksonville, Florida area for over a decade. Committed to their community and clientele, Huff Technologies helps small to medium-sized businesses prosper by creating stronger partnerships based on mutual success.
"With budget cuts the way they are, the savings from Simplify Suite can create a much better Quality of Service for the district. It’s really a small price to pay to get to the point where technology can be used towards an educational means versus having to deal with technology impeding on education." — Pam Payne-Dyson, Director of Media Technology, ISD 181 Brainerd Area Public Schools
"Simplify Lockdown and Simplify Printing have effectively reduced the time I spend resolving Citrix issues by 90 percent." — Bill Conklin, Senior Lead Microcomputer Analyst, Grange Insurance
"It can't get any easier to work from home. I installed the Tricerat client and was working within two minutes on my home computer." — Bjorn Hagman, CEO, Frontbilar AB
With well over 600 remote physicians making multiple print requests everyday, a third party print solution was deemed imperative. Several different print management solutions were considered, but all failed to fully satisfy what Huntsville Hospital was searching for: a solution that could be implemented without tech intervention, did not require additional connectivity, had customer printer naming, and was cost effective.
Since 1988, Bewotec GmbH has developed software for the travel industry throughout Europe. Their software helps travel agents manage back office administration, such as bookkeeping, statistics, and reservation booking tools. Between their headquarters in Rösrath, Germany and four other locations, Bewotec employs over 120 people. They serve over 5,500 clients worldwide including the Thomas Cook Group, a travel booking company based in England, and TUI Group, Europe's largest tourism conglomerate.
The Bayerische Landesamt für Steuern is responsible for the state's tax administration and acts as Application Service Provider for the Bavarian Justice Department and Ministry of Science & Art among other public departments. The Rechenzentrum Nord is part of the Bayerische Landesamt für Steuern and runs two IT centers in Munich and Nuremberg. They are accountable for approximately 30,000 employees and must answer to an entire state if something goes awry. The Tricerat solution is currently implemented for approximately 1,500 users.
Hamilton Island is an exclusive, all-inclusive resort in Queensland, Australia with 1,200 employees fueling dozens of business units ranging from retail outlets and golf courses to airports, marinas, and medical centers. Associated with Hamilton Island are Robert Oatley Vineyards and Balmoral Group. Robert Oatley Vineyards is a fully supported wine and olive oil operation complete with bottling plant. Balmoral Group is an investment firm concentrated on financial and property investments along with specialised investments in equestrian activities, boat manufacturing, and racing.
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