It’s often said that the strength of a small business is agility. However, this is misleading; the real strength of a small business is the ability to employ a select and highly skilled group of workers. It’s the abilities and talents of those workers that give the small organization its flexibility. Without the workers ability to wear multiple hats and to retrain quickly, the small business is left without that key agility.

Since his interview with Reuters last year, Intel chairman Craig Barrett has been quoted repeatedly in blogs and articles. His now well known quote:

"You can't save your way out of a recession, you have to invest your way out.”

It makes sense then that in the current economic climate a forward thinking small business should direct its investments inward. To that end, I have on my desk brand new Microsoft Certification kits, provided by triCerat. New team members coupled with better training mean new products, new services and even better quality and customer support in the coming year.