From an end user's perspective, all printing consists of is pressing the 'print' button. If only it were that simple. For your document to actually come out in a Terminal and Citrix server world, several things must take place that end users are unaware of. In one example, administrators must maintain duplicate printer drivers from client to server. If there is any incongruence with the printer driver, end users simply cannot print. "But printing is so easy! Why is this such a problem?" Well brace yourselves, because this problem will only grow when matching drivers from a 32-bit client to a 64- bit server.

Unfortunately, the task of managing printers has been the standard for years. Matching drivers from client to server can certainly be successful in small environments, but every business has aspirations of growing. Now, there is nothing wrong with wanting your business to grow, but therein lies the issue of your once adequate, now limited IT support being unable to keep up with the amount of IT-related jobs being thrown at them. During the growth stage of your business, your faithful IT support is most likely to run into the majority of IT-related issues. Once it gets out of hand, administrators may choose to “bandage” the problem as opposed to fixing it/them.

As opposed to wasting the precious time of your IT staff with printing mishaps, triCerat has a printing solution called ScrewDrivers that will fix all aspects of printing. The product is very easy to install, configure, and implement. The solution was designed so administrators could install it and forget about it. No need to maintain drivers or even the product itself for that matter. Our printing solution is even transparent to the end user (home, office, and VPN user).

If you'd like a free demo, feel free to visit our website, call, or email. I'd be happy to show you ropes to a great print management product.

Salim Ruffin, triCerat Support.